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🔹 Privacy Policy

Effective Date: 10/13/2025

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Fired Synapse Technologies (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and SMS communications.

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1. Information We Collect

We may collect the following information:

  • Personal Information: Name, email address, phone number, company name, and service preferences.

  • Technical Data: IP address, browser type, operating system, and usage data.

  • Communications: Emails, chat logs, SMS messages, and other correspondence.

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2. How We Use Your Information

We use your information to:

  • Deliver managed IT and support services.

  • Communicate regarding tickets, appointments, and system updates.

  • Send SMS alerts or confirmations when you have opted in.

  • Improve our services and website experience.

  • Comply with legal obligations and prevent fraud.

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3. SMS Messaging

When you opt in to receive text messages from Fired Synapse Technologies:

  • You consent to receive service notifications, account updates, and appointment reminders.

  • Message and data rates may apply; message frequency varies based on your interaction with us.

  • You can reply STOP at any time to unsubscribe or HELP for assistance.

  • You may also contact us directly at support@firedsynapse.com for help or to manage communication preferences.

  • We do not share, sell, or rent your phone number or personal information to third parties for marketing purposes.

  • Your consent to receive text messages is not a condition of any purchase or service agreement.

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4. Cookies and Analytics

We may use cookies and analytics tools (such as Google Analytics) to understand website usage. You can disable cookies in your browser settings, though some site features may not function properly.

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5. Data Security

We implement administrative, technical, and physical safeguards to protect your data. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

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6. Data Sharing

We do not sell personal information. We may share limited data with trusted third-party providers (e.g., Microsoft, payment processors, or hosting providers) to deliver our services.

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7. Your Rights

You may request to access, update, or delete your information by contacting us at support@firedsynapse.com. If you unsubscribe from SMS or email communications, we will honor your request promptly.

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8. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with a new effective date.

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9. Contact Us

If you have questions about this Privacy Policy, contact:
📧 support@firedsynapse.com
📞 (573) 740-0904
📍 901 N Pine Street Ste 301

      Rolla, Missouri, USA

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